- We strive to provide you with the best shopping experience possible. If for any reason you are not satisfied with your purchase, you can return it within 30 days of the delivery date for a refund or exchange.
- To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Please note that certain items, such as personalized or custom-made products, are not eligible for returns or exchanges.
- If you have any issues with your product, please contact us at support@foxjersey.com and we will do our best to resolve the issue.
- All products sold on come with a 30 day warranty against defects in materials and workmanship. If you believe your product has a defect, please contact us and we will be happy to help you.
Cases where we cover the Reprinting cost (Reproductions) or Refunding:
- There is a manufacturing issue with your product.
- The product in your order is broken or damaged during transit.
- You receive the wrong product in your order.
- The order is lost in transit, and the initial shipping address was correct.
- The order is lost in transit, and the actual shipping time exceeds the general shipping time frame for orders.
If the goods delivered to you fall under one of the criteria noted above, please follow below steps to request from our customer service:
- You must submit a request for a return within 14 business days after you receive your goods.
- After 14 business days, no return will be accepted. Also, if goods are returned prior to submitting your request, those goods are forfeited.
- Please note that customers are responsible for return shipping labels. We will send you return instructions separately by email.
- You must submit a request for a return within 14 business days after you receive your goods.
- It will take approximately 5-10 business days to process your refund.
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If you're not 100% satisfied, let us know and we'll make it right.
