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Production time (estimated)

Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays) after order confirmation.
Processing time does not include the day the order is placed or weekends.

After processing, orders are handed over to our third-party shipping partners (e.g., USPS, UPS, DHL) for delivery.

Shipping time (estimated)

• United States: 5–14 business days after processing.

• EU countries: 7–14 business days after processing.

• International: 7–31 business days after processing (excluding customs delays).

Delivery times are estimates and not guaranteed. Delays may occur due to weather, holidays, or unforeseen circumstances beyond our control.

Important Note

Shipping times may vary and can take up to 21–25 business days in some cases, especially during peak seasons or due to customs delays.
Tracking updates may not always appear in real time; please allow extra time and check patiently.

Tip

Ordering two or more items together can help you save significantly on shipping fees.

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Eligibility

Items must be unused, unwashed, and in the same condition that you received them.

Items must be in the original packaging with all tags attached.

Custom or personalized products are not eligible for returns or exchanges, except in cases of defects or incorrect items.

Cases eligible for reprint or refund

• Manufacturing defects in your product.

• The product is broken or damaged during transit.

• You received the wrong product.

• Your order is lost in transit, and the shipping address provided was correct.

• Your order exceeds the standard shipping timeframe.

How to request

We offer a 30-day guarantee for eligible cases to ensure you receive products as described.

Requests must be submitted within 30 days of delivery.

Items must be unused, unwashed, and in their original condition with tags and packaging.

Do not return goods before receiving instructions from our support team — unauthorized returns will be forfeited.

Contact us at support@foxjersey.com to request authorization and detailed instructions.

Include clear photo evidence of the issue.

Refunds are processed to the original payment method within 5–10 business days after we receive and inspect your returned item.

Return shipping costs are the responsibility of the customer unless the return is due to our error.

Warranty

All products come with a 30-day warranty against manufacturing defects.
If you believe your item has a defect, please contact us at support@foxjersey.com, and we will be happy to assist.

Important Note

We do not accept returns for reasons such as "change of mind," incorrect size ordered, or personal preferences.
By placing an order, you agree to this policy.

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